Complaints Handler

About the Role

The Complaints Handler is responsible for handling the complaintsfunction in the Compliance department. They will ensure compliance in line with company policy and in adherence to the FCA DISP rulebook while investigating any concerns raised and ensuring that customers are treated fairly, consistently and promptly. 

This is an excellent opportunity for those looking to expand their experience in the Legal or Financial sectors with a rapidly growing company, which see Compliance as an essential asset to the business to sustain its continued growth.

Your role will include:

• Review and update complaints logs and client logs, date subject rights logs. 

• Investigate, analyse and report the root cause of complex complaints and to find a fair solution.

• Identify and escalate any possible business risk to the Compliance Manager.

• Responding to Data Subject Rights

• Analysing, identifying and dealing with monthly reports as per client requests

About You 

BW Legal is seeking a strong team player who is highly adaptable in a fast paced environment and have fair approach when dealing with customers.

We are looking for someone who has a confident disposition when dealing with customers and can demonstrate an eagerness to learn.

You will have a fair analytical approach towards your daily tasks and use your skills to ensure all tasks are completed with a high attention to detail.

As a key member of the team, you will communicate effectively and demonstrate an awareness of the professional standards required when working in a dual regulated law firm and delivering quality of service to our clients.

Qualifications & Experience

• An A level qualification in English is desirable but not essential

• You will have strong written and verbal communication skills.

• Familiarity with the Liberate Case Management System is desirable but not a requirement.

• It is essential for you to be familiar with using office packages, such as excel, word & outlook.

• Be familiar with eth FCA’s Complaints Handling Rules (DISP) 


Due to the high volume of applications it is not always possible to respond every application. If you have not heard from us within 2 weeks, unfortunately you have not been successful with your application on this occasion.  

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