Network Support Analyst

About The Role

This is an excellent opportunity for a candidate looking to progress their career in the IT industry and expand their skills and progress in a growing company where IT is seen as a core part of the business.

Due to the nature of BW Legal’s business, part of this role is to report any security issues to the company and will involve penetration testing and vulnerability testing environments to ensure that our customers, clients and staff are protected from viruses, spyware, hacking attempts and denial-of-service attacks as far as possible.

Other daily responsibilities will include:

•  Working within and improving the Change Management Environment.

•  Provide essential 2nd/ 3rd line IT support to the business by answering phones, logging new incidents and assisting other team members with issues.

•  Management of the companies Firewall and Switching technologies.

•  Responsible for the use of Company facilities for proper business purposes to comply with the Company’s rules, policies and procedures, in particular in relation to the protection of Information Security.

•  Responsible for own Health and Safety, ensuring a safe working environment for colleagues.

•  Undertakes any other duties in line with the basic objectives of the post.

The successful candidate will also be working within a 2nd/ 3rd line role for other IT issues when required.                                                   

About You

The successful candidate will be hard-working, enthusiastic and have an analytical approach towards their daily tasks. They will have outstanding organization skills and have the ability to manage multiple priorities. They will strive for excellence in every task with a keen eye for attention to detail, while contributing to the Infrastructure team’s working environment alongside providing support to other departments in the business.  The ideal candidate will value diversity, shows commitment to equality of opportunity and ensure a safe working environment in line with Health and safety regulations and be able 

Qualifications & Experience 

To succeed in the role the ideal candidate will possess the following skills and attributes: 

• Routers & switches (Dell/Juniper/Cisco/Meraki) - installation, management, upgrades, etc. (Essential)

• Understanding of network protocols (TCP/IP, UDP, HTTP, etc.) (Essential)

• General LAN/WAN/VLAN knowledge(Essential)

• Firewalls (Sonicwall preferred / Cisco) (Essential)

• Natting (Essential)

• VOIP (Essential)

• QOS(Essential)

• Server Support(Essential)

• Phone Administration (Essential)

• Xenserver (Desirable)

• SQL (Desirable)

• Experience of Dell Compellent storage (Desirable)

• Experience of SonicWall firewalls (Desirable)

• Active Directory (Desirable)

• CCNA Qualification (Desirable)


Due to the high volume of applications it is not always possible to respond every application. If you have not heard from us within 2 weeks, unfortunately you have not been successful with your application on this occasion